Shipping & Returns

Order Processing

We will make every effort to process your order within 24 hours of receiving your orders, Monday through Friday from Noon to 6pm CST.

We accept: Visa, Master Card, Discover, American Express, Pay Pal, Cashier’s Checks and Money Orders. Credit card charges will appear as Transformations.

Mail Orders

Please make out your Cashier’s Check or Money Order to: Transformations

Click here to view our Mail Order Form for printing / faxing.

Send your cashier’s check or money order to:

Transformations by Rori
110 S ARLINGTON HTS RD
ARLINGTON HTS, IL 60005

We will ship your item(s) after we have received your cashier’s check or money order.

IF YOU CANNOT RECEIVE PACKAGES AT HOME OR AT WORK

and a USPS mail box is not an option, you may want to use:

    • A UPS Store – Just call your local UPS store o make arrangements. We will need the exact address of the store.
      Other private mail box stores – Many private mail box stores will accept a package for a small fee. Again, we need the exact address.

      Secure Shopping

      When you have finished shopping and are ready to check out, you will be taken to a secure section of our site.

      You will be asked to fill out information. Your name (to make sure no one is fraudulently using your card) your billing address (to make sure you are authorized to use the card) your telephone number (so we can reach you for further information) your e-mail (so we can send order confirmations to you) your credit card type, number, expiration date, and security digits listed on the card’s signature strip.

      Note: CREDIT CARD FRAUD AND THEFT OF OUR MERCHANDISE WILL BE PROSECUTED.

      SHIPPING & HANDLING RATES

      Over $100 F R E E $51.00 - $99.00 $15.00 $16.00 - $50.00 $10.00 $1.00 - $15.OO $5.00

      RUSH ORDERS

      Orders Under $50.00 Add $7.50 Shipping Orders Between $51.00and $99.00 Add $15.00 Shipping Orders Over $100.00 Add $25.00 Shipping

      BACKORDERS

      If a backorder occurs on your order, it will be promptly sent to you as soon as it arrives! We will e-mail you as soon as it’s being shipped. If you don’t receive it in a reasonable length of time, please let us know! orderstatus@transformationsbyrori.com

      To track your item click here

      Return Policy

      RETURN and EXCHANGE POLICIES.

      We take great pride in our reputation for quality and excellent value. Our items are thoroughly inspected before shipping.

      Requests for exchanges must be made within 5 (five) business days of receipt of product and have a Return Merchandise Authorization number (RMA) assigned. Request must be sent via e-mail to exchange@transformationsbyrori.com. Do not send your item without a RMA number ON THE OUTSIDE OF THE BOX…..It will not be accepted.

      Inside your package, please write: * your original order number * the reason for your exchange * a preferred replacement item * your ship to address, e-mail, and phone number

      Merchandise accepted for exchange must be received within 8 (eight) business days after an RMA number has been issued. Return shipping charges are incurred by the customer. Shipping and handling fees are NON refundable. Collect shipping returns will be refused. Click here to request a RMA number.

      We do not issue any cash or credit card refunds. Credits are issued through online credit vouchers only. The vouchers are valid for purchase of any items on our web catalog, or in our retail stores.

      Due to health and sanitary regulations, the following items are not returnable because these are worn against the body:

      Wigs and Hairpieces (Cranial Prosthesis), All Lingerie (panties, bras, waist cinchers, gaffs, hosiery), and Swimwear There are no returns on Sales Items. Shoes (may be exchanged for a different size in the same style, if there are no scuffs or soil Marks on the soles). Please return in original boxes or packaging. Breast forms (may be exchanged for a different size or shape). Please return in original packaging. Breast Forms that have been used with adhesives cannot be returned.
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